Bilingual Spanish/English Participant Engagement Assistant - Houston, TX or Syracuse, NY Area (Only Applicants from Houston TX or Syracuse, NY Area)

88 million Americans have prediabetes and our goal at First Mile Care is to halve that number by 2028. How? By scaling the CDC’s proven Diabetes Prevention Program (DPP). The DPP is a year-long lifestyle change program clinically proven to stop the onset of type 2 diabetes. We educate participants about how nutrition, fitness, sleep, exercise, and mindfulness combine to build healthy habits that lead to sustainable lifestyle change. We are committed to creating a nationwide network of First Mile Care coaches. We train local heroes by ZIP code to help their community members make the right decisions to gain control of their health and reverse prediabetes.

The Position

We are currently seeking a participant engagement assistant to help with program recruitment activities focused on inbound and outbound calls. This position is from your remote location; however, we are only accepting applications from those located in the Houston, TX area or the Syracuse, NY area only.

  • Initiate or handle incoming calls to prospective participants in our program.
  • Relay and route messages to the proper entity.
  • Balance scripted conversation with natural rapport and provide accurate and detailed documentation of account to ensure proper follow-up.
  • Engage participant inquiries with energy and enthusiasm.
  • Record notes on customer interaction using a CRM system.

Preferred Background

  • Associates degree preferred and/or combination of education and work experience.
  • Customer service mentality
  • Must be detail-oriented. Attention to detail is paramount to succeeding in this role.
  • Ability to think critically and problem solve in the moment.
  • Must have strong communication (both written and oral) and interpersonal skills.
  • Experience with Odoo CRM or other CRM system is a plus.
  • Health care experience and knowledge of HIPAA requirements is a plus.
  • Punctual, good communicator, and dependable.

Technical Requirements

  • Must have own personal computer or laptop
  • Ability to work in a secured space where others will not be able to overhear conversations or see computer screen.

Part-time position: 15-20 hours a week. Outreach telephone calls between the hours of 8:00am to 6:00pm CST. $13-$16/hr dependent on experience.

Job Types: Part-time, Contract

Pay: $15.00 – $16.00 per hour

COVID-19 considerations: THIS POSITION IS WORKING REMOTELY FROM YOUR HOME – WE ARE ONLY ACCEPTING APPLICATIONS FROM THE HOUSTON, TX AREA, or SYRACUSE, NY AREA.

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